Evaluating Blog Comment Systems

posted by jangro on (4 years, 1 month ago)

Continuing on my everquest to reach blog comment nirvana, I've been evaluating some of the blog comment systems out there.

I really think that there's a sea-change coming in the way bloggers and readers interact. The lines will blur between the authors and the readers, and even between blogs. That's what needs to happen anyway, IMO.

In the meantime, I've got less lofty requirements. Here's my definition of Blog Comment Nirvana (BCN):

  1. No spam
  2. Encourage comments
  3. Get people thinking and talking about interesting (and maybe just fun) stuff.
  4. Did I mention spam?

Is that really too much to ask?

Here's a quick overview of what I've tested and learned about some of the blog comment services out there. I've looked at SezWho.com, IntenseDebate.com, and Disqus.com.

IntenseDebate and Disqus are very similar products. They both intercept the comment system in your blog and instead of the comments going into your own database, they store them on their servers. They store the comments as "discussions", providing functionality for nested replies, ratings and commenter profiles.

SezWho has a lesser set of features, basically minus the threaded comment management.

All services come with the stated promise of better engaging your readers and turning them into commenters. And all have the potential to reduce comment spam. This benefit will remain to be seen. I don't see how they can stop the comment monkeys.

Intense Debate

Intense Debate is very well designed and nice to use and look at. The comments are nicely formatted on the blog page, including avatars, RSS feeds to follow blog comments and user comments. You can edit CSS to format the comments however you like them. There's even integration with Twitter so when you hover over a user's avatar, you see their latest update.

On the Intense Debate site, you can see stats on your commenting behavior, how many comments you've left, the average size of your comments, and information on your "friends". I haven't come across any of my friends using it though, so I haven't been able to exercise this much, but you can do the typical stalker behavior, view profiles, and see all the comments that your friends are leaving all over the Intense Debate enabled Interwebs.

As a blog owner, you can manage the comments that are left on your blog, but you cannot interact on the intense debate site, leave additional comments, etc. They leave that to the blog itself, which is fine.

Intense Debate has a number of widgets to show stuff like the number of comments and readers, as well as the most recent comments, some of the typical sidebar stuff you might want for your blog.

While it was a little slow tonight while I was poking around on their servers, all in all, it is a very nice system.

Installing the plugin on Wordpress was very, very simple. It has some nice options, allowing you to import all your old school comments into the Intense Debate system, as well as export the comments back into Wordpress if you want to disable it. I did test the latter, and the comments that were entered into Intense Debate have been integrated into Wordpress without a hitch. That's a good feeling.

You can also opt to have intense debate only activate on posts that don't (yet) have comments. So your old posts can still exist as it, with the old comment system. New posts will get the Intense Debate comments.

The major problem I have with Intense Debate is that it is integrated with Javascript. More on this later.

Disqus

Disqus is also very well done and the on-blog comments, hosted by the Disqus service, are well-integrated and look very nice. Customization is possible with CSS. Threaded discussions, avatars, ratings etc. are handled nicely by Disqus.

A bonus for Disqus is that they've been integrated into FriendFeed recently (last week), so your comments can appear in your "lifestream".

There is a bit more going on at the disqus service. Each blog's has a public "forum" where the comments appear and you can participate in the comments on their server as well as on the blog. So for each blog post you have with comments, there's a page on disqus listing all the comments. It appears that they've actually moved away from this "forum" idea and are now calling it "community pages". I don't recall the difference prior to this recent change, but the functionality is similar.

Installing the plugin is also very easy for Disqus. Likewise, you can opt to enable it only on blog posts that don't have any comments. The import and export features are less developed. All comments can be exported to XML and RSS. I don't know if scripts exist to import those. The Export from Wordpress to Discus is "coming soon".

Integrated Blog Comments
disqus-1.jpg

Discus Community Page
discus forum.jpg

SezWho

I also briefly tested SezWho and honestly, it doesn't really compare feature-wise. SezWho matches the features on the commenter ratings, avatars, etc., but doesn't tackle the threaded discussion aspect that the other two do.

Even though I can create a profile on the SezWho server including an avatar, the avatars on the blog are taken from MyBlogLog and were a bit squished on my blog.

The good news here is that they don't disrupt the comment database and display on the blog page, avoiding the Search Engine issues that Intense Debate has. That also means the comments stay right in your own database.

Honestly, to me, SezWho seemed a bit out of place on my blog. Their components are bright red, though perhaps that can be customized, but in my quick test it didn't fit well with my blog design.

My primary goal is to improve my the overall community on my blog, and for that, I really like the threaded comments. So I'm discounting SezWho for now.

sezwho.jpg

The Heavy - SEO and Search Engine Impact

Here's the big area where they differ. At least with the Wordpress plugins, which is all I've tested though they do integrate with other blog systems, the Disqus comments are integrated with the blog content on the back-end. The Intense Debate comments are served up to the client via javascript.

I received feedback from someone from Intense Debate in a previous blog post that Disqus uses the same Javascript method, but this is not my experience. Granted, I'm testing with their Beta version. Maybe their "stable" version uses the Javascript. Or maybe other blog platform integrations must use the Javascript. For me on Wordpress, the comments from Disqus are integrated at the server-side prior to display in the browser so the Search Engines can see it.

A concern that I do have is that a lot of my blog content is duplicated on the Disqus community pages. Hopefully not enough to create duplicate content issues with Google and other search engines, but it's a concern. Perhaps they should provide an optional NoIndex meta tag for the community owner to enable if they wish.

SezWho doesn't intercept comments, so this isn't much of a concern with that service.

Summary

For me, it's between Intense Debate and Disqus.

Feature-wise, it's a pretty even choice between the two. They've both got the user profile and discussion features pretty well nailed. Feature-wise, I don't really feel like I'm missing anything from either one, though they each have their unique nice-to-haves.

It comes down to a few things. Disqus has the risk of duplicate content on their "community pages", though besides that concern, the community pages are a nice extension to my blog. Intense Debate is a full Javascript integration which means that my comments are nowhere to be seen by search engines. And that's the kicker for me.

I'm going to give Disqus a try on this blog, starting with this post. Give it a go. Even if you've got nothing to say, leave a comment!


Comments & Reactions

  • jangro saved this to Blogging 4 years, 1 month ago
  • jangro

    Posted by jangro 4 years, 1 month ago

    Thanks Daniel. It seems like you guys are really onto something here. A lot of what I was trying to do with Bumpzee a year ago with the comment tracking. good stuff.

    tanjintareq

    Posted by tanjintareq 2 days, 20 hours ago

    24/7 NEWS ....24/7 NEWS

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  • Posted by Sam Harrelson 4 years, 1 month ago

    Disqus FTW!

    Sorry, had to do that.

    But seriously, I love this service and recommend it for all bloggers. Tumblr integration is killer.

    tanjintareq

    Posted by tanjintareq 2 days, 20 hours ago

    24/7 NEWS ....24/7 NEWS

    Live News, India News Free, CA News, News Online, http://avilableallnewshere.blogspot.com/”>24/7News

  • Posted by Vlad 4 years, 1 month ago

    Trying to leave an "anonymous" comment....

    How about if, for whatever reason, you want to go back? Will you be able to move all the comments back to your blog from Disqus?

  • Posted by Vlad 4 years, 1 month ago

    I am actually considering turning off comments on some of my blogs altogether. I have been running in way too many creeps lately.

    What about video. Which service do you prefer? Viddler seems to be good.

  • Posted by Vlad Zablotskyy 4 years, 1 month ago

    Ok I am back with the picture... Ubuntu gives me some strange errors over on the disqus.com...' href='http://disqus.com">disqus.com...'>http://disqus.com">disqus.com...

  • Posted by Vlad Zablotskyy 4 years, 1 month ago

    No I am not giving in..... The Yahoo is publicly traded company. They have made a huge mistake leaving their digital fingerprints there. I think I will make a video over the weekend.... a good opportunity to give dontbeanidiot.org' href='http://dontbeanidiot.org">dontbeanidiot.org'>http://dontbeanidiot.org">dontbeanidiot.org

    Gary from winelibrery uses Viddler, does he not? I will give the a shot over the weekend. I like disqus by the way. Looks like I will be using it quiet a bit.

  • Posted by Vlad Zablotskyy 4 years, 1 month ago

    I meant to say it is a good opportunity to give dontbeanidiot.org' href='http://dontbeanidiot.org">dontbeanidiot.org'>http://dontbeanidiot.org">dontbeanidiot.org a plug

    tanjintareq

    Posted by tanjintareq 2 days, 20 hours ago

    24/7 NEWS ....24/7 NEWS

    Live News, India News Free, CA News, News Online, http://avilableallnewshere.blogspot.com/”>24/7News

  • Posted by Vlad Zablotskyy 4 years, 1 month ago

    Scott,

    One more question. What will happen to all the old blog comments once I install disqus plugin?

  • Posted by Vlad Zablotskyy 4 years, 1 month ago

    Never mind. I realized that I will have a choice on which posts to implement disqus comments.

  • Posted by Vlad Zablotskyy 4 years, 1 month ago

    I have chosen to turn disqus only on the posts that had 0 comments and all future posts. This should give me plenty of room to experiment. But I see myself switching completely....

    I like it. Thanks for dragging me in. :)

  • Posted by New Comments System: Disqus 4 years, 1 month ago

    [...] New Comments System: Disqus Written by Vlad on March 29, 2008 – 2:52 pm I has been a while since I first time saw Disqus. I believe it was on one of the Sam Harrelson’s blogs. But it did not took long for this new way of managing blog comments to begin spread. [...]

    tanjintareq

    Posted by tanjintareq 2 days, 20 hours ago

    24/7 NEWS ....24/7 NEWS

    Live News, India News Free, CA News, News Online, http://avilableallnewshere.blogspot.com/”>24/7News

  • Posted by Vlad Zablotskyy 4 years, 1 month ago

    Yes I have noticed that.... I am writing a short post. I just want to see how is it handling the trackbacks... if it does at all.

  • jangro

    Posted by jangro 4 years, 1 month ago

    It worked. sweet. got to remember to clean out the quoted emails from the reply, though they almost got it.

  • Posted by Vlad Zablotskyy 4 years, 1 month ago

    I am replying to the comments via e-mail as well. Sweet.

  • Posted by Disqus Amongst Ourselves 4 years, 1 month ago

    [...] has offered up an incredibly useful comparison post of Disqus, SezWho and IntenseDebate… Evaluating Blog Comment Systems | Jangro.com: “Disqus is also very well done and the on-blog comments, hosted by the Disqus service, are [...]

  • Posted by Jitendra 4 years, 1 month ago

    Scott,

    Thanks for trying out SezWho and for a good analysis. We are working on a template for threaded comments where the comments...This skin would provide a standard look for comments with threading but would keep the comments within your system and thereby avoid all SEO issues.

    Thanks, Jitendra (SezWho)

  • Posted by Jitendra 4 years, 1 month ago

    oops...I meant "We are working on a template/skin for threaded comments for the comments" -Jitendra

  • Posted by Vlad Zablotskyy 4 years, 1 month ago

    Scott,

    Did you use custom CSS for your disqus?

    tanjintareq

    Posted by tanjintareq 2 days, 20 hours ago

    24/7 NEWS ....24/7 NEWS

    Live News, India News Free, CA News, News Online, http://avilableallnewshere.blogspot.com/”>24/7News

  • Posted by Webdesign 4 years, 1 month ago

    Nice artical !

    keep up the good work

  • Posted by Vlad Zablotskyy 4 years, 1 month ago

    It mus be my theme. It works perfectly on Go Beyond MLS:

    http://www.go-beyond-mls.com/more-threats/

    I' href='http://www.go-beyond-mls.com/more-threats/">http://www.go-beyond-mls.com/more-threats/

    I'>http://www.go-beyond-mls.com/more-threats/">http://www.go-beyond-mls.com/more-threats/

    I guess I need to look for a new theme for Sage Blogger.

  • Posted by Vlad Zablotskyy 4 years, 1 month ago

    Scott,

    Can you do me a favor a leave a test comment here:

    http://www.go-beyond-mls.com/more-threats/' href='http://www.go-beyond-mls.com/more-threats/">http://www.go-beyond-mls.com/more-threats/'>http://www.go-beyond-mls.com/more-threats/">http://www.go-beyond-mls.com/more-threats/

  • Posted by Disqus: You Must Take A Closer Look ! 4 years, 1 month ago

    [...] first few times I saw Disqus installed on other blogs, I refused to leave comments. However, after Scot Jangro, a software engineer, had taken Disqus for whirl, I new I had to give it a try as [...]

  • Posted by James 4 years, 1 month ago

    Best way to tackle spam is to do nofollow... it sucks, but its the only way.

  • Posted by Vlad Zablotskyy 4 years, 1 month ago

    Hi Scott,

    I have noticed you have fixed your theme so that the "trackbacks" are now displayed. Are you going to teach this dummy how to do the same?

  • Posted by new zealand 4 years, 1 month ago

    There are getting to be so many comment systems it is hard to decide which one would be the most useful. It needs to be easy to use, encourage comments, yet keep the ads for things like little blue pills at bay. I like the looks of this Disqus, and I will be interested to see how you like it after using it awhile.

  • Posted by Andy C 4 years, 1 month ago

    A bonus for Disqus is that they’ve been integrated into FriendFeed recently (last week), so your comments can appear in your “lifestream”.

    Not so much a bonus as the absolute, mind numbing killer app moment. Well for me at least.

    Now if they could nail import of existing blog comments, my life would be complete.

  • jangro

    Posted by jangro 4 years, 1 month ago

    Cool. FriendFeed Disqus integration FTW!

  • Posted by Vlad Zablotskyy 4 years, 1 month ago

    I am not sure if guys from Disqus are following this thread. It looks like once you have published a post, in order for the system to track the comments properly, you should not change the "post slug"(WP) or posts permalik. I misspelled a word in a URL today got three comments on the posts, but then noticed the misspelling. After correcting the misspelling, Disqus showed that there were 0 comments. I wish there was a way to adjust the permalink from inside of your account on Disqus... Unless there is, but I do not know about it.

  • Posted by Carl 4 years, 1 month ago

    Are you going to test Intense Debate also? Just want to know if you will try it with some other blogs.

  • Posted by Raman 4 years ago

    I am using intensedebate but now wondering if I should switch to disqus

  • Posted by rabid3k 3 years, 12 months ago

    Very interesting... it will depend on how much I can customize the CSS (I wish the ratings looked more obvious, for example). But def. worth trying!

  • Posted by chrisheuer 3 years, 11 months ago

    any updated thoughts on your use of Disqus?

    thanks for this informative post - am concerned about getting my comments out of disqus if I ever want to move them, but am becoming less concerend

  • Posted by gazetefener 3 years, 11 months ago

    thanks you

  • Posted by Me 3 years, 10 months ago

    Great tips. Thanks!

  • Posted by Dock 3 years, 5 months ago

    Thanks for your report! I take it that you use Disqus for this blog?

    Posted by Scott Jangro 3 years, 5 months ago

    Up until recently I used Disqus. See one of the latest posts for updates on comment systems.

  • Posted by IntenseDebate Second Chance, Even the Name is Growing on me | Jangro.com 3 years, 5 months ago

    [...] but decided this would be a great time to test out IntenseDebate again. I took a good hard look at IntenseDebate vs. Disqus almost a year ago and the big show-stopper was that it was Javascript only. That meant that [...]

  • Posted by kityImmommeni 3 years, 5 months ago

    Qualitative resource

    tanjintareq

    Posted by tanjintareq 2 days, 20 hours ago

    24/7 NEWS ....24/7 NEWS

    Live News, India News Free, CA News, News Online, http://avilableallnewshere.blogspot.com/”>24/7News

  • Posted by Comment Systems Review Redux | Jangro.com 3 years, 4 months ago

    [...] going on a year since I began my tests with blog comment sytsems. After my first evaluation of Disqus and IntenseDebate, I chose to go with Disqus because they had [...]

  • Posted by Grimbly 3 years, 3 months ago

    thanks for the pointers

  • Posted by Nancy 3 years, 3 months ago

    I found this analysis to be extremely helpful. Thanks for taking the time out to do the research. I really dislike the idea of a community group/forum on Disqus. I think I'll try Intense Debate instead. If I'm not mistaken, I think the Obama folks were using intense debate when change.gov first came on line.

  • Posted by Agmates 3 years, 3 months ago

    We have had intense debate installed now for over 4 weeks and its been nothing but a nightmare. Incredible amount of bugs - mangles inserted links, restricts characters submitted, just plain won't accept some readers comments, the sign up process is incredibly difficult. But worst of all is the support or should I say the lack of it. 12 days ago emailed support after posting on their help forum for a week and the only response back was other bloggers with the same problems and no support. Finally got an email 5 days later from tech support Michael Koenig apologizing for the delay and promising to take action - now 7 days later still heard nothing. I'm not persisting anymore - all I can say is if that is the best they can do they will go broke and deserve too. Satisfaction rating out of 10 is a very unhappy 0.

    Posted by Scott Jangro 3 years, 3 months ago

    Wow, yeah, that's pretty bad. I have to say that my response from Michael has been better than yours. Luck of the draw, perhaps.

    The mangled links does make me angry. I don't know why they don't address that. Or maybe they have. Let's try a few...

    with http

    http://www.jangro.com/a/2008/03/28/evaluating-blog-comment-systems/" target="_blank">
    http://www.jangro.com/a/2008/03/28/evaluating-blo...

    without http

    http://www.jangro.com/a/2008/03/28/evaluating-blog-comment-systems/" target="_blank">
    http://www.jangro.com/a/2008/03/28/evaluating-blog-comme...

  • Posted by Scott Jangro 3 years, 3 months ago

    hmm, if I remember correctly one of those two methods would mangle a link. maybe inline? http://www.jangro.com/a/2008/03/28/evaluating-blog-comment-systems/" target="_blank">
    http://www.jangro.com/a/2008/03/28/evaluating-blo...

    Posted by Scott Jangro 3 years, 3 months ago

    that worked too. Maybe they fixed it with the latest WP plugin.

    Posted by Agmates 3 years, 3 months ago

    G'day Scott,

    The links work sometimes either way on Agmates too. But here is a laugh i just left a comment for Michael on his ID blog. posted a link with http: - clicked on it 4 times and it worked - the 5th time it mangled the link and got a 404 error on the site linked to.

    I've had it, am going to dump it.

    Just a question - what do you know about the JS-Kit system?

    Posted by Agmates 3 years, 3 months ago

    Hey Scott,

    You'll be interestedvto know that I just tried to post that comment and it just sat there spinning the little arrows and thinking, after a couple of minutes I closed the page went back to the email and clicked through and posted again

    This time no problem. This really is a terrible piece of software. Our community fortunatly thinks its just a huge joke how bad it is.

    But we've had enough. Worse of all is being ignore by the ID tech guys.

    Posted by Scott Jangro 3 years, 3 months ago

    I don't know much about JS-Kit other than as a user.

    The way I understand it, it's a simple variation on what ID and Disqus do. Pure javascript, plug and play. at least last time I looked at it, that was the case.

    I like to have the comments sync with Wordpress, exportable, and displayed server-side to be indexed in search engines. I don't think JS-Kit provides that level of integration.

    Good luck!

    tanjintareq

    Posted by tanjintareq 2 days, 20 hours ago

    24/7 NEWS ....24/7 NEWS

    Live News, India News Free, CA News, News Online, http://avilableallnewshere.blogspot.com/”>24/7News

  • Posted by canada mystery serie 3 years, 2 months ago

    Hi, Thanks for sharing the views on different commenting system . Keep up the good post....... : )

  • Posted by joshi 2 years, 10 months ago

    Hi, thank you for this helpful review. So I am using Disqus at the moment... but how did you manage to hid the Disqus logo? And the community link? And the log in field? I'd like to try that too. Thanks a lot!

  • Posted by Scott Jangro 2 years, 6 months ago

    Up until recently I used Disqus. See one of the latest posts for updates on comment systems.

  • Posted by wiweb2you 2 years, 5 months ago

    Only four of this reason
    1. No spam
    2. Encourage comments
    3. Get people thinking and talking about interesting (and maybe just fun) stuff.
    4. Did I mention spam?

    I should be change to use Disqus. I using wordpress and everyday I got email from spam comment very borring to delete.

  • Posted by artwhale 2 years, 5 months ago

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  • Posted by :: Programa de Duro :: 2 years, 5 months ago

    Disgus ir very laaaaaaaaaaaag

  • Posted by sandyxxx 2 years, 5 months ago

    I find I respect designboom more for the lack of comment obsession :)

    http://www.dealshunt.com" rel="dofollow" rel="nofollow">hot electronics deals--


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